<ul><li>Serve as the primary point of contact during assigned shifts, ensuring smooth daily operations.</li><li>Monitor and manage all operational departments, including front office, housekeeping, maintenance, and food &amp; beverage, to ensure seamless coordination.</li><li>Address and resolve operational issues that arise during the shift promptly and effectively.</li><li>Ensure high-quality guest service and satisfaction by promptly addressing guest complaints, concerns, and special requests.</li><li>Proactively interact with guests to gather feedback and ensure their needs are met.</li><li>Handle escalations and ensure resolution to enhance the overall guest experience.</li><li>Provide guidance, support, and supervision to on-duty staff across all departments.</li><li>Conduct pre-shift briefings to communicate priorities, guest expectations, and any operational updates.</li><li>Handle disciplinary actions or conflicts among staff during the shift when necessary.</li></ul>

Manger on Duty (Night)