<ul><li>Oversee smooth day-to-day operations during assigned shifts, ensuring service quality and compliance with standards.</li><li>Act as the first point of contact for guests, patients, and staff for escalated issues or emergencies.</li><li>Monitor all departments (Front Office, Housekeeping, Security, F&amp;B/Clinical Services) to ensure seamless coordination.</li><li>Ensure adherence to hospital/hotel policies, safety, and customer service protocols.</li><li>Handle guest/patient complaints promptly and provide satisfactory resolutions.</li><li>Supervise staff performance during the shift and ensure proper handover to the next shift.</li><li>Conduct regular inspections of facilities to maintain cleanliness, safety, and efficiency.</li></ul>

Manager On Duty