<ul><li>Oversee daily operations and ensure smooth functioning of all departments during assigned shifts.</li><li>Act as the primary point of contact for guests, handling inquiries, complaints, and special requests.</li><li>Supervise front office, housekeeping, security, and other operational teams to maintain service quality.</li><li>Ensure adherence to company policies, safety protocols, and standard operating procedures (SOPs).</li><li>Monitor staff performance, provide guidance, and assist in resolving operational issues.</li><li>Conduct facility inspections to ensure cleanliness, maintenance, and compliance with safety standards.</li><li>Manage guest escalations, conflict resolution, and emergency situations professionally.</li><li>Coordinate with different departments to ensure seamless service delivery and guest satisfaction.</li><li>Oversee check-in and check-out procedures, ensuring efficiency and accuracy.</li></ul>

Manager on Duty