Manager On Duty

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Silver Streak Multi Speciality Hospital, Gurugram

time outline icon Gurugram, Haryana, India

Posted on 18-11-2024

115 Views

1 Vacancy

Description

Shift Supervision: Oversee all aspects of operations during the shift, ensuring that staff follow procedures and maintain service standards across departments.
Staff Coordination: Manage and support employees across various teams (housekeeping, front office, maintenance, etc.), providing guidance, resolving issues, and ensuring effective communication.
Guest or Client Relations: Address and resolve customer or client inquiries, complaints, or special requests, ensuring their needs are met promptly and professionally.
Emergency Handling: Act as the primary point of contact in case of emergencies or unexpected situations, including safety concerns, medical incidents, or operational disruptions.
Operational Oversight: Ensure that facilities, equipment, and resources are functioning properly during the shift, coordinating with maintenance teams and resolving any operational issues.
Reporting and Documentation: Prepare shift reports summarizing key events, issues, and performance metrics, ensuring proper handover to incoming managers or supervisors.
Compliance with Policies: Ensure that staff follow company policies, safety protocols, and operational procedures, addressing any non-compliance immediately.
Continuous Improvement: Identify areas for improvement in service quality and operational efficiency, providing feedback to upper management for future enhancements.