<ol><li data-list="bullet">Supervise daily operations and ensure all departments function smoothly.</li><li data-list="bullet">Act as the point of contact for any operational issues or emergencies.</li><li data-list="bullet">Handle customer/patient complaints, feedback, and escalations promptly.</li><li data-list="bullet">Monitor staff performance and adherence to SOPs during the shift.</li><li data-list="bullet">Coordinate with various departments to resolve operational bottlenecks.</li><li data-list="bullet">Ensure safety, security, and compliance with organizational policies.</li><li data-list="bullet">Prepare shift reports, incident logs, and handover notes for the next shift.</li><li data-list="bullet">Assist in implementing process improvements and operational efficiencies.</li><li data-list="bullet">Support team members in decision-making and problem-solving.</li></ol>

Manager On Duty