Lobby Manager

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Kims Sunshine Hospital, Hyderabad

time outline icon Hyderabad, Telangana, India

Posted on 28-02-2024

973 Views

1 Vacancy

Description

Supervise and lead a team of lobby staff, including receptionists, concierge personnel, and security personnel, to ensure the smooth operation of the lobby area.
Greet and welcome guests/visitors warmly as they enter the lobby, providing assistance, information, and directions as needed to enhance their experience.
Coordinate arrivals and departures, including check-ins, check-outs, and luggage handling, to ensure efficient and timely service delivery.
Monitor the lobby area to maintain cleanliness, orderliness, and compliance with company standards and hygiene protocols.
Oversee the scheduling of lobby staff shifts, ensuring adequate coverage and optimal staffing levels to meet guest/visitor needs.
Train and develop lobby staff on customer service standards, operational procedures, and safety protocols to ensure a high level of service and professionalism.
Handle guest/visitor inquiries, requests, and complaints promptly and professionally, resolving issues and concerns to the satisfaction of the guest/visitor and in accordance with company policies.
Collaborate with other departments, such as housekeeping, maintenance, and security, to address operational needs and maintain a cohesive and efficient lobby environment.
Conduct regular inspections of the lobby area, identifying areas for improvement and implementing corrective actions to enhance the guest/visitor experience.
Maintain records and documentation related to lobby operations, including guest/visitor logs, incident reports, and inventory management.