<ul><li>Training needs identification, schedule &amp; calendar planning, customized content development, training execution, feedback, assessments and certifications.</li><li>Define Training model for achieving operational excellence that ensures we provide a seamless customer experience across all stages and touch points in a customer journey.</li><li>Design and deliver programs to enhance leadership skills at various organizational levels.</li><li>Develop and facilitate learning paths for senior leaders.</li><li>Define a framework for measuring the performance of customer-facing teams and define training SLAs governance.</li><li>Monitor and continuously improve courses and experiences based on evaluation data or evolving business needs.</li></ul>

Learning & Development Manager