<ul><li>Consulting with IT managers and other departments as required.</li><li>Providing IT assistance to staff and customers.</li><li>Training end-users on hardware functionality and software programs.</li><li>Resolving logged errors in a timely manner.</li><li>Monitoring hardware, software, and system performance metrics.</li><li>Updating computer software. as well as upgrading hardware and systems.</li><li>Maintaining databases and ensuring system security.</li><li>Documenting processes and performing diagnostic tests.</li></ul>

IT Support