<ul><li>Provide first-line support to users for hardware, software, and network-related issues.</li><li>Diagnose and resolve technical problems in a timely manner, escalating complex issues as needed.</li><li>Assist users with software installation, configuration, and upgrades.</li><li>Monitor and maintain the organization's IT systems, including servers, networks, and applications.</li><li>Ensure system performance, security, and availability through regular updates, backups, and patches.</li><li>Manage user accounts, permissions, and access controls in line with company policies.</li><li>Monitor network performance, troubleshoot connectivity issues, and ensure reliable access to network resources.</li><li>Implement and maintain network security measures to protect against unauthorized access and cyber threats.</li></ul><p>&nbsp;</p>

IT Executive