<ul><li>Provide technical assistance and support to end-users for hardware, software, network, and system-related issues.</li><li>Respond to IT helpdesk tickets, emails, and phone calls in a timely manner, diagnosing and resolving problems remotely or onsite as necessary.</li><li>Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and other peripheral devices.</li><li>Manage user accounts, permissions, and access rights in Active Directory or similar directory services.</li><li>Maintain and administer email systems, file servers, and other network resources.</li><li>Monitor system performance, troubleshoot issues, and optimize system configurations for efficiency and reliability.</li><li>Configure, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, and wireless access points.</li><li>Monitor network traffic, bandwidth usage, and security threats using network monitoring tools.</li><li>Implement network security measures, such as firewalls, intrusion detection systems, and VPNs, to protect against unauthorized access and cyber threats.</li></ul>

IT Executive