<ul><li>Lead and manage all guest service operations, including front desk, concierge, housekeeping, and food and beverage services.</li><li>Ensure that high standards of service are consistently delivered to all guests.</li><li>Address and resolve guest complaints and concerns promptly and effectively.</li><li>Oversee daily operations, including staff management, scheduling, and resource allocation.</li><li>Monitor and manage operational budgets, ensuring cost control and efficiency in hospitality services.</li><li>Ensure compliance with health, safety, and hygiene standards in all areas of hospitality.</li><li>Conduct performance evaluations and provide coaching and feedback to improve staff performance and service delivery.</li><li>Foster a positive and collaborative work environment, promoting teamwork and professional development.</li></ul>

Hospitality Head