<ul><li>Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.</li><li>Resolving conflicts or complaints from customers and employees.</li><li>Monitoring store activity and ensuring it is properly provisioned and staffed.</li><li>Analyzing information and processes and developing more effective or efficient processes and strategies.</li><li>Establishing and achieving business and profit objectives.</li><li>Maintaining a clean, tidy business, ensuring that signage and displays are attractive.</li></ul>

Head Patient Experience