<ul><li>Welcome and assist patients, attendants, and visitors, ensuring a warm and positive experience.</li><li>Handle inquiries, guide guests to appropriate departments, and provide accurate information about hospital services.</li><li>Address patient and visitor concerns, complaints, or special requests promptly and professionally.</li><li>Coordinate with clinical and administrative departments to support smooth patient flow and service delivery.</li><li>Assist with admission and discharge processes, ensuring proper documentation and communication.</li><li>Maintain patient feedback systems, collect satisfaction data, and escalate issues to management when needed.</li><li>Provide support in VIP patient handling, escorting services, and personalized assistance.</li><li>Ensure the waiting areas and front-desk environment are well-organized, clean, and welcoming.</li><li>Maintain records of daily activities, complaints, service requests, and follow-ups.</li></ul>

Guest Relationship Executive