<ul><li>Analyzing customer feedback and providing strategic direction to continuously improve overall rating.</li><li>Responding to guests needs and anticipating their unstated ones.</li><li>Provide information about amenities, area and venues and promote services.</li><li>Anticipate guest needs and build rapport with customers.</li><li>Offer assistance with certain tasks.</li><li>Record information in the logbook daily.</li><li>Ensure compliance with health and quality standards.</li></ul>

Guest Relations Officer