<ul><li>Greet and welcome guests warmly, ensuring a positive first impression.</li><li>Address guest inquiries, complaints, and requests promptly and professionally.</li><li>Maintain detailed knowledge of the facility’s services, amenities, and policies.</li><li>Coordinate with various departments to ensure seamless guest experiences.</li><li>Manage reservations, check-ins, and check-outs efficiently.</li><li>Collect and analyze guest feedback to improve service standards.</li><li>Ensure guest records are updated accurately in the database.</li><li>Handle special requests, VIP arrangements, and personalized services.</li><li>Uphold a professional demeanor and appearance at all times.</li><li>Assist in organizing events and maintaining a hospitable environment.</li></ul>

Guest Relations Executive