Guest Relations Executive

2 - 4 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Apollo Hospital, CBD Belapur, Navi Mumbai

time outline icon Navi Mumbai, Maharashtra, India

Posted on 12-12-2024

26 Views

2 Vacancies

Description

Greet guests upon arrival and provide a warm welcome to the establishment.
Assist guests with check-in/check-out procedures and facilitate a smooth arrival and departure process.
Respond to guest inquiries and requests promptly and professionally, both in person and via phone/email.
Anticipate guest needs and proactively offer assistance and recommendations to enhance their stay.
Handle guest complaints and concerns effectively, seeking resolution to ensure guest satisfaction.
Coordinate special requests and arrangements for guests, such as room upgrades, restaurant reservations, and transportation services.
Maintain up-to-date knowledge of hotel amenities, services, and local attractions to provide accurate information to guests.
Collaborate with other departments, including housekeeping, maintenance, and food and beverage, to ensure guest requests are fulfilled promptly.
Monitor guest feedback and reviews on various platforms and take appropriate action to address any issues or concerns.