<ul><li>Following Service Excellence standards in terms of Grooming, Communication and Body Language</li><li>Present at the OPD area to handle and resolve all sorts of patients queries, request and complaint.</li><li>Managing OPD floor operations.</li><li>Coordinating with various internal departments while delivering exceptional service to patients.</li><li>Proactively pitching services (such as modality appointments, sample collection)</li><li>Guides and escort patients to their respective destination.</li><li>Take the initiative to create suitable (and relevant) patient interaction.</li><li>Following up patients request and complaints and ensuring 100% close looping.</li><li>Liaisons with doctors &amp; other hospital staff</li></ul>

Guest Relation Executive