<ul><li>Lead, train, and manage the front desk team, ensuring that all customer service standards are met.</li><li>Allocate work schedules for front desk staff, ensuring proper coverage during peak hours and shifts.</li><li>Monitor staff performance and provide ongoing training to enhance service delivery and operational efficiency.</li><li>Provide guidance and support to new employees, training them on front office procedures, guest interaction, and systems.</li><li>Conduct performance evaluations and offer constructive feedback to improve team efficiency and morale.</li><li>Supervise the check-in and check-out processes, ensuring they are handled smoothly and efficiently.</li><li>Address guest inquiries and concerns promptly and professionally, ensuring a high level of guest satisfaction.</li><li>Take ownership of escalated guest complaints, resolving issues swiftly and effectively to maintain positive guest experiences.</li><li>Act as a liaison between guests and management to ensure all issues are addressed.</li></ul>

Front Office Supervisor