Front Office Supervisor
0 - 5 Years of ExperienceNot disclosed Full Time
Jaipur Golden Hospital (JGH), New Delhi
Pune, Maharashtra, India
Posted on 06-11-2024
99 Views
1 Vacancy
Description
- Lead, train, and manage the front desk team, ensuring that all customer service standards are met.
- Allocate work schedules for front desk staff, ensuring proper coverage during peak hours and shifts.
- Monitor staff performance and provide ongoing training to enhance service delivery and operational efficiency.
- Provide guidance and support to new employees, training them on front office procedures, guest interaction, and systems.
- Conduct performance evaluations and offer constructive feedback to improve team efficiency and morale.
- Supervise the check-in and check-out processes, ensuring they are handled smoothly and efficiently.
- Address guest inquiries and concerns promptly and professionally, ensuring a high level of guest satisfaction.
- Take ownership of escalated guest complaints, resolving issues swiftly and effectively to maintain positive guest experiences.
- Act as a liaison between guests and management to ensure all issues are addressed.
Category
Administration / Management
Preferred Education
Graduate
Key Skills
CommunicationPositivityAttention to DetailProblem solving
Aggregated job.
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