Front Office Supervisor

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Front Office Supervisor

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Jaipur Golden Hospital (JGH), New Delhi

time outline iconPune, Maharashtra, India

Posted on 06-11-2024

71 Views

1 Vacancy

Description

  • Lead, train, and manage the front desk team, ensuring that all customer service standards are met.
  • Allocate work schedules for front desk staff, ensuring proper coverage during peak hours and shifts.
  • Monitor staff performance and provide ongoing training to enhance service delivery and operational efficiency.
  • Provide guidance and support to new employees, training them on front office procedures, guest interaction, and systems.
  • Conduct performance evaluations and offer constructive feedback to improve team efficiency and morale.
  • Supervise the check-in and check-out processes, ensuring they are handled smoothly and efficiently.
  • Address guest inquiries and concerns promptly and professionally, ensuring a high level of guest satisfaction.
  • Take ownership of escalated guest complaints, resolving issues swiftly and effectively to maintain positive guest experiences.
  • Act as a liaison between guests and management to ensure all issues are addressed.

Category

Administration / Management

Preferred Education

Graduate

Key Skills

CommunicationPositivityAttention to DetailProblem solving

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