<ul><li>Ensure high levels of guest satisfaction by providing excellent service and addressing any issues or concerns promptly.</li><li>Oversee guest check-in and check-out procedures, ensuring accuracy and efficiency.</li><li>Handle guest complaints and resolve issues in a professional and courteous manner.</li><li>Recruit, train, and supervise front desk staff, ensuring they adhere to company standards and policies.</li><li>Conduct performance evaluations and provide ongoing feedback and coaching to team members.</li><li>Oversee the handling of cash, credit card transactions, and billing, ensuring accuracy and adherence to financial procedures.</li><li>Coordinate with housekeeping and maintenance departments to ensure guest requests and needs are met.</li><li>Prepare and review reports on front office operations, including occupancy statistics, revenue, and guest feedback.</li><li>Ensure compliance with all hotel policies, procedures, and legal requirements.</li></ul>

Front Office Manager