Front Office Manager

Guest Relations:

• Greet and welcome guests in a professional and friendly manner.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Ensure a high level of customer satisfaction through personalized service.

Staff Supervision:

• Recruit, train, and supervise front office staff.
• Schedule and coordinate staff to ensure adequate coverage.
• Conduct regular performance evaluations and provide feedback.

Administrative Tasks:

• Manage the reservation system and oversee check-in and check-out processes.
• Maintain accurate records of room availability and guest accounts.
• Handle cash and payment transactions accurately.

Communication:

• Coordinate with other departments to ensure smooth operations.
• Communicate effectively with guests, staff, and management.
• Respond to emails, phone calls, and other forms of communication in a timely manner.