<ul><li>Supporting, training, and supervising front office staff.</li><li>Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.</li><li>Handling customer complaints and special requests.</li><li>Scheduling staff shifts and managing other HR-related tasks.</li><li>Maintaining an orderly appearance throughout the reception area.</li><li>Monitoring stock and ordering office supplies, including stationery and information leaflets.</li><li>Preparing monthly management reports on customer feedback, bookings, and cancellations.</li></ul>

Front Office Manager