Front Office Incharge

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Sunrise Hospital, Kakkanad

time outline icon Kakkanad, Kerala, India

Posted on 24-10-2024

936 Views

1 Vacancy

Description

Front Office Operations Management: Oversee the daily operations of the front office, ensuring efficient and effective customer service and smooth functioning of reception and administrative tasks.
Staff Supervision and Training: Manage and lead front office staff, including receptionists and administrative assistants, providing training, support, and performance evaluations to enhance team efficiency.
Customer Service Excellence: Ensure exceptional customer service by addressing guest inquiries and concerns, resolving issues promptly, and promoting a welcoming and professional atmosphere.
Appointment and Scheduling Management: Coordinate and manage appointment scheduling for clients or patients, ensuring optimal use of resources and minimal wait times.
Administrative Duties: Oversee administrative tasks, including managing correspondence, maintaining records, and ensuring accurate documentation of client interactions and transactions.
Financial Transactions: Handle financial processes such as billing, invoicing, and payment processing, ensuring accuracy and compliance with organizational policies.
Collaboration with Other Departments: Work closely with other departments to facilitate effective communication and coordination, ensuring a seamless experience for clients or patients.
Compliance and Policy Adherence: Ensure compliance with organizational policies and procedures, including health and safety regulations, and maintain confidentiality of client information.
Performance Reporting and Improvement: Monitor front office performance metrics, prepare reports for management, and identify areas for improvement to enhance operational efficiency and customer satisfaction.