Front Office Executive

Description:

• Front Office Executive with hospital background preferred.
• Answer phone calls, emails, and in-person inquiries.
• Communicate with patients to set up and schedule optimal appointment times.
• Gather and track medical information from patients.
• Support office with administrative and secretarial tasks.
• Communicate with internal office team and providers to ensure patients are helped and everyday tasks are accomplished. 
  Customer Service:
• Provide excellent customer service by greeting visitors, answering phone calls, and addressing inquiries in a professional and friendly manner.
• Assist clients and guests with information, directions, and any other assistance they may require.

Reception Duties:

• Manage the front desk area, ensuring a tidy and welcoming reception space.
• Handle incoming and outgoing mail, as well as courier packages.

Appointment Scheduling:

• Schedule appointments and maintain calendars for executives and other team members.
• Coordinate meeting room bookings and ensure timely communication of schedules to relevant parties.

Administrative Support:

• Assist with administrative tasks such as data entry, filing, and document preparation.
• Collaborate with other departments to provide support as needed.

Visitor Management:

• Register and log visitors, ensuring security protocols are followed.
• Issue visitor passes and direct guests to the appropriate individuals or meeting rooms.