<ul><li>Supervise front desk staff and oversee daily operations, including guest check-in/check-out procedures, room assignments, and cashiering functions.</li><li>Ensure prompt and courteous handling of guest inquiries, requests, and complaints to provide a positive guest experience and resolve issues effectively.</li><li>Manage room inventory, monitor reservation systems, and coordinate with housekeeping and maintenance teams to ensure accurate room availability and readiness.</li><li>Train, coach, and mentor front office staff to maintain high service standards, improve job performance, and enhance guest satisfaction.</li><li>Provide leadership and guidance to front office team members, fostering a positive work environment, teamwork, and collaboration.</li><li>Implement quality assurance procedures and standards to ensure consistency in service delivery and adherence to brand standards and policies.</li><li>Build and maintain positive relationships with guests, VIPs, and corporate clients, ensuring their needs are anticipated and exceeded during their stay.</li></ul>

Front Office Executive