Front Office Executive

About the role

We are looking for a professional and customer-oriented Front Office Executive to join our team at Sukoon Healthcare. The ideal candidate should have exceptional communication skills and a friendly behaviour, as they will be the first point of contact for clients/residents and visitors. The Front Office Executive will play a crucial role in delivering excellent customer service and ensuring the smooth operation of the Sukoon’s front desk.

Key Responsibilities:

• Greet and welcome clients/residents, visitors, and guests in a friendly and professional manner.
• Register and assist clients/residents in completing necessary forms and documentation for admission, discharge, and appointments.
• Handle incoming and outgoing calls in a timely and professional manner, directing calls to the appropriate department or individual.
• Schedule appointments for clients and maintain an organized and efficient appointment system.
• Provide accurate information about the hospital services, facilities, and procedures to clients/residents and visitors.
• Maintain a clean and organized reception area, ensuring a professional and welcoming ambiance.
• Coordinate with various departments to ensure a smooth flow of information and efficient resolution of client’s/resident’s queries and concerns.
• Handle billing and invoicing processes accurately, ensuring that all transactions are recorded and documented properly.
• Assist in the coordination of administrative tasks such as managing and distributing mail, maintaining records, and managing office supplies.
• Collaborate with the nursing and administrative staff to ensure a seamless client/resident experience and effective workflow.
• This role requires night shift work as well.