Front Office Executive

Guest Reception:

• Warmly welcome and assist visitors and guests.
• Handle incoming calls, inquiries, and direct them to the appropriate department.
• Maintain a professional and friendly demeanor at all times.

Front Desk Operations:

• Manage the check-in and check-out processes efficiently.
• Handle reservations, cancellations, and modifications.
• Issue room keys and provide necessary information to guests.

Customer Service:

• Ensure a high level of customer satisfaction by addressing guest needs promptly.
• Resolve guest complaints and issues in a courteous and professional manner.
• Provide information about hotel services, facilities, and local attractions.

Administrative Support:

• Perform general administrative tasks such as photocopying, scanning, and filing.
• Maintain accurate and up-to-date records of guest information.
• Assist in handling cash transactions and maintaining the petty cash fund.

Communication:

• Effectively communicate with guests, colleagues, and management.
• Respond to emails, phone calls, and other inquiries in a timely manner.

Security and Safety:

• Monitor and control access to the premises.
• Follow security protocols and report any suspicious activities.
• Ensure the safety of guests and staff.

Coordination:

• Collaborate with other departments to ensure a seamless flow of information.
• Coordinate with housekeeping for room readiness and cleanliness.