Front Office

Customer Service:

• Provide excellent customer service by welcoming and assisting visitors, clients, or guests in a professional and friendly manner.
• Handle inquiries and provide information about the organization's products, services, or facilities.

Reception Duties:

• Manage the front desk, answer and direct incoming calls, and handle email correspondence.
• Coordinate with other departments to ensure efficient communication and resolution of inquiries.

Appointment Scheduling:

• Schedule appointments, meetings, and conference room bookings as per organizational needs.
• Maintain an organized and up-to-date calendar for appointments and events.

Administrative Support:

• Assist in administrative tasks such as data entry, document preparation, and mail distribution.
• Provide support to other departments as needed, including handling basic clerical duties.

Visitor Management:

• Register and direct visitors, ensuring they follow security procedures.
• Issue visitor badges and maintain visitor logs for security and record-keeping purposes.

Communication Handling:

• Manage incoming and outgoing mail, packages, and deliveries.
• Distribute messages and information to the appropriate personnel within the organization.

Problem Resolution:

• Address and resolve issues or concerns raised by visitors or callers.
• Escalate more complex issues to the appropriate department or personnel for resolution.

Maintaining Front Office Appearance:

• Ensure the front office area is clean, organized, and presentable at all times.
• Manage the inventory of office supplies and place orders as necessary to maintain stock levels.