Front Desk Manager
1 - 2 Years of ExperienceNot disclosed Full Time
Lopmudra Hospital, Pashan Sus, Pune
Pune, Maharashtra, India
Posted on 06-11-2024
74 Views
1 Vacancy
Description
- Manage, train, and supervise the front desk team to ensure high standards of customer service are met.
- Create work schedules for front desk staff, ensuring adequate coverage during peak times.
- Conduct regular performance evaluations and provide feedback to staff for improvement.
- Train new hires on front desk operations, customer service protocols, and company policies.
- Ensure staff are up to date on the latest technologies, procedures, and best practices.
- Act as the first point of contact for guests or clients, ensuring they are greeted warmly and professionally.
- Address guest inquiries, complaints, and special requests promptly and effectively.
- Ensure that all guest interactions are handled in a courteous and professional manner, enhancing the guest experience.
- Handle escalated guest concerns or complaints, ensuring quick resolution while maintaining company policies.
- Offer solutions or compensation when necessary to ensure guest satisfaction.
Category
Administration / Management
Preferred Education
Graduate
Key Skills
Good CommunicationPositive AttitudePositivityAttention to Detail
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