Front Desk Manager

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Front Desk Manager

work outline icon1 - 2 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Lopmudra Hospital, Pashan Sus, Pune

time outline iconPune, Maharashtra, India

Posted on 06-11-2024

13 Views

1 Vacancy

Description

  • Manage, train, and supervise the front desk team to ensure high standards of customer service are met.
  • Create work schedules for front desk staff, ensuring adequate coverage during peak times.
  • Conduct regular performance evaluations and provide feedback to staff for improvement.
  • Train new hires on front desk operations, customer service protocols, and company policies.
  • Ensure staff are up to date on the latest technologies, procedures, and best practices.
  • Act as the first point of contact for guests or clients, ensuring they are greeted warmly and professionally.
  • Address guest inquiries, complaints, and special requests promptly and effectively.
  • Ensure that all guest interactions are handled in a courteous and professional manner, enhancing the guest experience.
  • Handle escalated guest concerns or complaints, ensuring quick resolution while maintaining company policies.
  • Offer solutions or compensation when necessary to ensure guest satisfaction.

Category

Administration / Management

Preferred Education

Graduate

Key Skills

Good CommunicationPositive AttitudePositivityAttention to Detail

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