<ul><li>Manage, train, and supervise the front desk team to ensure high standards of customer service are met.</li><li>Create work schedules for front desk staff, ensuring adequate coverage during peak times.</li><li>Conduct regular performance evaluations and provide feedback to staff for improvement.</li><li>Train new hires on front desk operations, customer service protocols, and company policies.</li><li>Ensure staff are up to date on the latest technologies, procedures, and best practices.</li><li>Act as the first point of contact for guests or clients, ensuring they are greeted warmly and professionally.</li><li>Address guest inquiries, complaints, and special requests promptly and effectively.</li><li>Ensure that all guest interactions are handled in a courteous and professional manner, enhancing the guest experience.</li><li>Handle escalated guest concerns or complaints, ensuring quick resolution while maintaining company policies.</li><li>Offer solutions or compensation when necessary to ensure guest satisfaction.</li></ul>

Front Desk Manager