<ul><li>Greet and welcome guests in a warm and professional manner upon arrival.</li><li>Manage guest check-ins and check-outs efficiently, ensuring a smooth process.</li><li>Handle reservations, including modifications and cancellations, using the property management system.</li><li>Answer phone calls, respond to inquiries, and provide information about the facility's services and amenities.</li><li>Address and resolve guest complaints and concerns in a timely and courteous manner.</li><li>Maintain an organized and tidy front desk area, ensuring all materials are stocked and accessible.</li><li>Assist with administrative tasks, including data entry, filing, and record-keeping.</li><li>Collaborate with other departments to fulfill guest requests and enhance their experience.</li><li>Ensure compliance with company policies and procedures, as well as health and safety regulations.</li></ul>

Front Desk