Floor Manager / Center In-charge

3 - 8 Years of Experience rupess outline icon

2.00L - 3.00L time outline icon

Full Time

SRL Diagnostics

time outline icon Kolkata, West Bengal, India

Posted on 23-02-2022

260 Views

1 Vacancy

Description

To make monthly/ weekly rotation & shifts of staff/Phlebotomist.
To make sure there is enough staff on Sundays & Public Holidays.
To manage weekly offs of the staff.
To arrange staff for on site camps.
To be accountable for day to day functioning of PSC Center.
To be accountable for day to day accounts reconciliation of PSC Center.
To distribute the work among the staff , own self and accountable for that particular job.
To make sure that report TAT is maintained and delays (if any) are informed proactively.
To co-ordinate with Phlebotomist for smooth home collection and proper Okas entries.
Handling centers petty cash.
Active participation on the camps ( whenever required ).
To interact with all walk-in patient, home collection and corporate client over Phone or F2F. And provide the best assistance, as and when required. Elite class client / patients to be handled sensitively and best comfort to be provided.
To solve queries from corporate HR/Patient/Doctors/Clients.
To be accountable for day to day home Collection of PSC Center.
To create best rapport with corporate HR/ Patient / Institutions.
To coordinate with sales team on daily basis for existing and future clients.
Drive Home Collection for the Center.
To look after and accountable for Patient interaction , up selling , Package sales.
To prepare MIS of the PSC.
To prepare monthly attendance statement / visit payments of doctors & consultants.
To maintain monthly details PSC center business volume. eg. Home Collection , walk-in , Rx sales , Package sales.
Review Home collection sheet of Phlebotomist.
Patient Feedback MIS.
Cost effectiveness of the center.
To train the new staff.
To get updated for company development and new tests.
To cross train the staff for Corporate, Front desk & Accession.
To come up with innovative ideas of customer delight & betterment of dpt.
To make arrangements of consultants as & when require.
To create best rapport with doctors/ client .
To encourage the doctors to provide Wellness communication material for E-magazine.