<ul><li>Oversee daily operations on the sales or service floor, ensuring smooth and efficient functioning.</li><li>Supervise and coordinate floor staff, ensuring they provide excellent customer service and meet performance targets.</li><li>Manage customer inquiries, concerns, and complaints, ensuring timely and effective resolutions.</li><li>Monitor floor activities, including inventory levels, product displays, and cleanliness, to maintain a high standard of service.</li><li>Train and motivate new and existing staff, ensuring they are knowledgeable about products, services, and company policies.</li><li>Conduct regular floor walks to ensure safety, compliance, and adherence to operational standards.</li><li>Prepare and manage floor schedules, ensuring adequate staffing levels during peak hours.</li><li>Collaborate with other departments, such as sales, marketing, and logistics, to optimize customer satisfaction and operational efficiency.</li><li>Maintain detailed records of floor operations, sales performance, and employee performance metrics.</li><li>Report regularly to senior management on floor performance, sales, customer feedback, and staff issues.</li></ul>

Floor Manager