Floor Manager

1. Meet all new Patients within 1 hour of admission (patients admitted after 6PM to be met next day morning) and introduce themselves as one point of contact for any issues during their stay. (Pls note: Floor managers to be assigned at the time of admission

2. Orient all new admissions to the floor structure & important service numbers

3. Meet with the Floor RMO and Nurse TL and introduce themselves as the floor manager assigned to the patient and coordinate for the day to day operations

4. Share the details of the updates/Issues pertaining to their patients in the morning meeting

5. Ensure to log feedbacks/concerns/issues of all assigned patients in the system. Target is 100% compliance

6. Coordinate with respective stakeholders/HODs of the various departments such as Nursing, Medical Admin, support services for resolution of issues raised by the patients and ensure timely closure of the same

7. Coordinate Diagnostic Tests, procedures, OT for the patients and financial clearance of the same

8. Meet all patients planned for discharge a day before and explain them all the formalities pertaining to discharge.

9. Coordinate for the discharges with the designated discharge coordinator

10. Ensure planned discharges for the day are updated in the system by Nursing and the list circulated to the concerned

11. Keep track of the outstanding on day to day basis