Financial Counselor

Roles & Responsibilities

• Counsel patients on.
• Estimated amount for hospitalization.
• Break up of estimated bill.
• Hospital billing policies.
• Check-in and check-out patients at the financial counselling desk (for calculation of TAT).
• Follow up with patients who have been advised for admission, but not yet admitted.
• Coordinate with insurance companies to find out room eligibility.
• Update financial clearance of patients, to all concerned, for continuing treatment.
• Follow up with patients for pending advance payments.
• For patients getting admitted without insurance pre-auth, collect insurance documents, get pre-auth form signed by patient and hand it over to the pre-auth desk.
• Counsel patients on billing queries at the time of discharge.
• Follow up with patients daily for due mobilization.
• Admit patients and generate IP number.
• Allot (vacant) room to the patient during admission process.
• Collect advance deposit from patients at the time of admission.
• Counsel patients on visitor and other admission policies.
• Fill relevant documents in the case sheet.
• Ensure the patient is escorted to the ward by hospital staff.
• Upgrade room for patients in case of non-availability and follow up on transfer to desired room type at the earliest.
• Receive the patient and make comfortable.
• Ensure the patient is already registered, if not register at admission desk.
• Admit right patient in the right room under the right consultant.
• Before admission.
• a. check the Doctor admission advice.
• b. check the patient is desire to admit under cash, insurance or credit.
• c. in case of credit or insurance collect & forward the necessary documents to respective departments.
• Counsel the patient.

a. Room tariff

b. Eligibility

c. packages

d. visiting hours & video counseling for icu's patients.

e. Paid waiting area recliners & attendant cot.

• Ensure obtaining the signatures required after duly explaining the purpose if signatures.
• Complete admission record.
• Check patient ID band & sufficient number of stickers.
• Collect advance as per the room or as advised by the Doctor; else informing the Doctor.
• Before sending patient to ward ensure the room is ready with concern floor manager.
• Guide the patient to respective ward with ward boy.
• In case of planned admission, Reserve rooms for patient in advance, remind the patient a day before and confirm, explain to bring the documents required for admission.
• Doing Single/deluxe room patients admissions in rooms.
• Handling Internal shifting s(wards/icus/er, etc.) when ever is required.