<ul><li>Assist patients and their families in understanding hospital billing, treatment costs, insurance coverage, and payment options.</li><li>Provide clear explanations of medical expenses, facilitate pre-authorization, and guide patients through insurance claims processes.</li><li>Assess patients’ financial needs and offer counseling on payment plans, subsidies, and assistance programs.</li><li>Coordinate with hospital billing, insurance companies, and finance departments to resolve billing discrepancies and claims issues.</li><li>Maintain accurate records of patient financial interactions, payment agreements, and follow-ups.</li><li>Educate patients on hospital policies, insurance documentation requirements, and financial procedures.</li><li>Address patient queries, complaints, and concerns professionally and empathetically.</li><li>Collaborate with medical, administrative, and finance teams to streamline financial processes.</li><li>Stay updated on insurance regulations, reimbursement policies, and hospital financial protocols.</li></ul>

Financial Counsellor