<ul><li>Guide patients and families about hospital charges, estimates, and billing procedures.</li><li>Explain treatment cost breakdowns, insurance coverage, and payment options clearly.</li><li>Coordinate with doctors, billing, and TPA teams to provide accurate financial information.</li><li>Assist patients in understanding and completing insurance or preauthorization formalities.</li><li>Maintain transparency in financial discussions to ensure patient satisfaction.</li><li>Support patients in availing cashless or reimbursement facilities as applicable.</li><li>Update and maintain financial counselling records for all admitted patients.</li><li>Handle patient queries and grievances related to billing or insurance.</li></ul>

Financial Counselling