Executive/Sr. Executive-Customer Care

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Executive/Sr. Executive-Customer Care

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Cloudnine Hospital, Kompally, Hyderabad

time outline iconHyderabad, Telangana, India

Posted on 09-01-2024

11 Views

1 Vacancy

Description

  • Walk in drive
  • Date :- 11th & 12th Jan 2024
  • Address : Manerva Grand, 105/A, Near Cine Planet, Kompally, Hyderabad.
  • Handle inbound customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Provide accurate and timely information to customers regarding products, services, and policies.
  • Resolve customer complaints and issues promptly, aiming for a positive resolution.
  • Identify and analyze customer needs to offer appropriate solutions or escalate issues to the relevant departments.
  • Collaborate with other teams, such as technical support or sales, to address complex customer concerns.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Document customer feedback, common issues, and suggestions for process improvement.

Category

Administration / Management

Key Skills

Customer InteractionProblem ResolutionDocumentationProduct KnowledgeQuality Assurance

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