Executive/Sr. Executive-Customer Care
0 - 5 Years of ExperienceNot disclosed Full Time
Cloudnine Hospital, Kompally, Hyderabad
Hyderabad, Telangana, India
Posted on 09-01-2024
14 Views
1 Vacancy
Description
- Walk in drive
- Date :- 11th & 12th Jan 2024
- Address : Manerva Grand, 105/A, Near Cine Planet, Kompally, Hyderabad.
- Handle inbound customer inquiries via phone, email, or chat in a professional and courteous manner.
- Provide accurate and timely information to customers regarding products, services, and policies.
- Resolve customer complaints and issues promptly, aiming for a positive resolution.
- Identify and analyze customer needs to offer appropriate solutions or escalate issues to the relevant departments.
- Collaborate with other teams, such as technical support or sales, to address complex customer concerns.
- Maintain detailed and accurate records of customer interactions and transactions.
- Document customer feedback, common issues, and suggestions for process improvement.
Category
Administration / Management
Key Skills
Customer InteractionProblem ResolutionDocumentationProduct KnowledgeQuality Assurance
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