<ul><li>Handle inbound and outbound calls in a professional manner.</li><li>Address customer inquiries and resolve issues promptly.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Follow up on customer requests and ensure timely resolution.</li><li>Provide product and service information to customers.</li><li>Escalate complex issues to the appropriate department.</li><li>Meet or exceed performance targets and metrics.</li><li>Participate in training and development programs.</li></ul>

Executive/Sr. Executive-Call Centre