<ul><li>Welcome patients, families, and visitors, ensuring a warm and professional reception.</li><li>Provide information about hospital services, policies, and procedures, ensuring guests are well-informed.</li><li>Address and resolve guest inquiries, concerns, and complaints promptly and courteously.</li><li>Coordinate with various hospital departments to arrange special services for patients and guests, such as room upgrades, special dietary needs, or transportation.</li><li>Assist in scheduling and managing appointments, ensuring that guests receive timely and efficient service.</li><li>Organize and facilitate family meetings with healthcare providers when necessary.</li><li>Assist with admission and discharge processes, ensuring a smooth transition for patients.</li><li>Collect and document feedback from patients and guests to identify areas for improvement in guest relations and service delivery.</li><li>Work with the Guest Relations Manager to develop and implement strategies for enhancing guest satisfaction.</li></ul>

Executive/Senior Executive-Guest Relations