Executive-Customer Care

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Executive-Customer Care

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Cloudnine Hospital, Lucknow

time outline iconLucknow, Uttar Pradesh, India

Posted on 27-03-2024

57 Views

1 Vacancy

Description

  • Respond to customer inquiries, concerns, and feedback promptly and courteously via phone, email, chat, or other communication channels.
  • Provide accurate information about products or services, pricing, promotions, and company policies to assist customers effectively.
  • Identify and address customer issues, complaints, or escalations in a timely and efficient manner, striving for first-contact resolution whenever possible.
  • Investigate root causes of customer problems, coordinate with internal teams or departments to resolve issues, and follow up with customers to ensure satisfactory resolution.
  • Build and maintain positive relationships with customers by demonstrating empathy, professionalism, and a commitment to meeting their needs.
  • Proactively engage with customers to understand their preferences, anticipate their needs, and exceed their expectations whenever possible.
  • Develop a comprehensive understanding of the organization's products or services, including features, benefits, and usage guidelines.
  • Stay updated on product updates, enhancements, and changes to effectively address customer inquiries and provide accurate information.
  • Accurately document all customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system or ticketing system.
  • Generate reports, analyze trends, and provide feedback to management on recurring issues or opportunities for improvement in customer service processes.

Category

Administration / Management

Preferred Education

Graduate

Key Skills

Active ListeningExcellent Communication SkillsEmpathy and PatienceProblem-Solving AbilitiesConflict Resolution

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