Executive-Customer Care
0 - 5 Years of ExperienceNot disclosed Full Time
Cloudnine Hospital, Lucknow
Lucknow, Uttar Pradesh, India
Posted on 27-03-2024
57 Views
1 Vacancy
Description
- Respond to customer inquiries, concerns, and feedback promptly and courteously via phone, email, chat, or other communication channels.
- Provide accurate information about products or services, pricing, promotions, and company policies to assist customers effectively.
- Identify and address customer issues, complaints, or escalations in a timely and efficient manner, striving for first-contact resolution whenever possible.
- Investigate root causes of customer problems, coordinate with internal teams or departments to resolve issues, and follow up with customers to ensure satisfactory resolution.
- Build and maintain positive relationships with customers by demonstrating empathy, professionalism, and a commitment to meeting their needs.
- Proactively engage with customers to understand their preferences, anticipate their needs, and exceed their expectations whenever possible.
- Develop a comprehensive understanding of the organization's products or services, including features, benefits, and usage guidelines.
- Stay updated on product updates, enhancements, and changes to effectively address customer inquiries and provide accurate information.
- Accurately document all customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system or ticketing system.
- Generate reports, analyze trends, and provide feedback to management on recurring issues or opportunities for improvement in customer service processes.
Category
Administration / Management
Preferred Education
Graduate
Key Skills
Active ListeningExcellent Communication SkillsEmpathy and PatienceProblem-Solving AbilitiesConflict Resolution
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