Executive-Customer Care

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Cloudnine Hospital, Lucknow

time outline icon Lucknow, Uttar Pradesh, India

Posted on 27-03-2024

57 Views

1 Vacancy

Description

Respond to customer inquiries, concerns, and feedback promptly and courteously via phone, email, chat, or other communication channels.
Provide accurate information about products or services, pricing, promotions, and company policies to assist customers effectively.
Identify and address customer issues, complaints, or escalations in a timely and efficient manner, striving for first-contact resolution whenever possible.
Investigate root causes of customer problems, coordinate with internal teams or departments to resolve issues, and follow up with customers to ensure satisfactory resolution.
Build and maintain positive relationships with customers by demonstrating empathy, professionalism, and a commitment to meeting their needs.
Proactively engage with customers to understand their preferences, anticipate their needs, and exceed their expectations whenever possible.
Develop a comprehensive understanding of the organization's products or services, including features, benefits, and usage guidelines.
Stay updated on product updates, enhancements, and changes to effectively address customer inquiries and provide accurate information.
Accurately document all customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system or ticketing system.
Generate reports, analyze trends, and provide feedback to management on recurring issues or opportunities for improvement in customer service processes.