<ul><li>Handle customer queries, complaints, and feedback via phone, email, chat, or in-person promptly and professionally</li><li>Provide accurate information about products, services, and policies to assist customers effectively</li><li>Resolve issues related to orders, billing, delivery, and technical support by coordinating with relevant internal departments</li><li>Maintain a high level of customer satisfaction through excellent service and consistent follow-up</li><li>Document customer interactions and transactions, recording details of inquiries, complaints, and actions taken</li><li>Identify and escalate unresolved issues to the appropriate departments or higher-level staff</li><li>Follow up with customers to ensure their issues are resolved and their experience is satisfactory</li></ul>

Customers Care Service