<ul><li>Serve as the primary point of contact for customers via phone, email, or chat.</li><li>Respond promptly to customer inquiries, complaints, and requests.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve issues efficiently, ensuring customer satisfaction and retention.</li><li>Record customer interactions, transactions, and feedback in the CRM system.</li><li>Coordinate with internal teams (sales, operations, technical) to address customer needs.</li><li>Follow up on pending requests, claims, or service issues.</li><li>Identify trends in customer issues and suggest improvements to management.</li><li>Maintain professionalism, empathy, and positive communication with all customers.</li></ul>

Customer Service Representative