<ul><li>Handle inbound and outbound calls, emails, and messages to assist customers promptly.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve customer complaints, issues, and queries with professionalism and empathy.</li><li>Maintain customer records and update databases with relevant information.</li><li>Coordinate with internal departments to ensure timely resolution of service requests.</li><li>Follow up with customers to ensure satisfaction and maintain long-term relationships.</li><li>Escalate unresolved issues to senior management as per company protocols.</li><li>Achieve performance targets such as response time, customer satisfaction, and service quality.</li></ul>

Customer Service Executive