Customer Service Executive

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Customer Service Executive

work outline icon2 - 8 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Medsource Ozone Biomedicals Private Limited

time outline iconMumbai, Maharashtra, India

Posted on 01-09-2025

1 Vacancy

Description

  • Handle customer inquiries via phone, email, chat, or in-person professionally.
  • Provide accurate information about products, services, and policies.
  • Resolve complaints and issues promptly to ensure customer satisfaction.
  • Maintain customer records and document interactions in the system.
  • Escalate complex issues to senior staff or relevant departments.
  • Follow up with customers regarding service requests or complaints.
  • Coordinate with sales, operations, and technical teams to address customer needs.
  • Monitor customer feedback and suggest process improvements.
  • Maintain knowledge of products, services, and company updates.

Category

Administration / Management

Preferred Education

Graduate

Key Skills

Attention to DetailCommunicationTeam WorkProblem Solving

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