
Customer Service Executive
Medsource Ozone Biomedicals Private Limited
Mumbai, Maharashtra, India
Posted on 01-09-2025
1 Vacancy
Description
- Handle customer inquiries via phone, email, chat, or in-person professionally.
- Provide accurate information about products, services, and policies.
- Resolve complaints and issues promptly to ensure customer satisfaction.
- Maintain customer records and document interactions in the system.
- Escalate complex issues to senior staff or relevant departments.
- Follow up with customers regarding service requests or complaints.
- Coordinate with sales, operations, and technical teams to address customer needs.
- Monitor customer feedback and suggest process improvements.
- Maintain knowledge of products, services, and company updates.
Category
Administration / Management
Preferred Education
Graduate
Key Skills
Attention to DetailCommunicationTeam WorkProblem Solving
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