Customer Service Admin

• Our growing company is looking for a customer service administrator. We appreciate you taking the time to review the list of responsibilities and qualifications, and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.

Responsibilities for customer service administrator

• Promote and train end users in use of our online application.
• Become a system business process expert for all portal and application processes.
• Manage incoming mailbox, responding to queries.
• Manage quotes, pricing, and special pricing requests for our company’s services.
• Validate end user requests for signing up for our application.
• Managing customer data through our inhouse Customer Management application and occasionally liaise with the technical support team to trouble shoot issues/rectification to resolve customer problems.
• Feedback usage recommendations of admin portal and mobile application and coordinate with management to ensure proper functionality is in queue.
• Troubleshoot and resolve end user access issues.
• Reviewing portal errors and customer problems with IS team.
• Monitor service delivery to end users and maintain service quality and service delivery quality while being proactive in responding to issues being faced by end users of our application to guarantee customer satisfaction.
• Generate reports pertaining to service quality, customer satisfaction, financial transactions etc. as required by business.
• Fluent communication skills.
• Proficient in English and Hindi.