<ul><li>Analyze customer data and trends to generate reports and insights for management.</li><li>Track key performance indicators (KPIs) related to customer satisfaction, retention, and engagement.</li><li>Provide recommendations based on data analysis to enhance CRM strategies and initiatives.</li><li>Utilize CRM software to manage and update customer records, track interactions, and monitor customer activities.</li><li>Ensure accurate and timely entry of customer data into the CRM system.</li><li>Assist in the configuration and customization of CRM tools to meet organizational needs.</li><li>Develop and maintain strong relationships with customers to ensure satisfaction and loyalty.</li><li>Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.</li><li>Monitor customer interactions and feedback to identify areas for improvement and implement solutions.</li></ul>

Customer Relationship Managers