Customer Relationship Management

• Urgent Hiring Going on For Customer Relationship Management(CRM)_Salt Lake.
• Hiring Going on for Suraksha Head Office.
• Must have BPO Experience at least for 6months-1yr.
• Must be Smart.
• Must be Graduate.
• Fluent in English, Bengali, Hindi.

Roles and Responsibilities :

1) Answering calls politely and professionally to provide information about services and products.

2) Perform customer verifications.

3) Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.

4) Processing of request.

5) Follow up to ensure that appropriate action has been taken on customer requests and complaints.

6) Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.

7) Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations.

8) Getting feedback and Quality Assurance on identified or unidentified errors.

9) Keep records and reports on all Customer Service production, measurements and turnaround time taken. Service customers by providing necessary product and service information while also resolving problems .

10) Letting the customer know the cause of the problem and resolving the same with adequate information and help.

11) Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.

12) Analyzing customer needs and recommending products based on those needs to keep customers satisfied and retain business.

13) Complete call logs and reports.

14) Research billing issues.

15) Research misapplied payments.

16) Recognize, document and alert the supervisor of trends in customer calls.

17) Other duties as assigned by the Supervisor/ Manager.

18) Provide on-the-job training for new employees.(as per supervisors permission).

19) Always Maintain Good Telephone Etiquettes.

20)Meet personal/team qualitative and quantitative targets.