<ul><li>Receiving of customers/patients call &amp; provide information about hospital services, appointment booking, providing estimates &amp; solving queries.&nbsp;</li><li>Potential candidate should be fluent in Gujarati, Hindi and English languages</li><li>Resolving phone, walk-in, mail, fax, and email customer inquiries.</li><li>Processing and logging incoming calls into the CRM system.</li><li>Identifying customer needs.</li><li>Forwarding and escalating inquiries to relevant individuals and departments.</li><li>Contacting customers to give them accurate feedback on the progress of their inquiries.</li><li>Providing outstanding customer service.</li></ul>

Customer Relationship Associate