Customer Relationship Associate

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Customer Relationship Associate

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Zydus Hospitals, Ahmedabad

time outline iconAhmedabad, Gujarat, India

Posted on 07-04-2023

624 Views

1 Vacancy

Description

  • Receiving of customers/patients call & provide information about hospital services, appointment booking, providing estimates & solving queries. 
  • Potential candidate should be fluent in Gujarati, Hindi and English languages
  • Resolving phone, walk-in, mail, fax, and email customer inquiries.
  • Processing and logging incoming calls into the CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Providing outstanding customer service.

Category

Administration / Management

Preferred Education

BPT (Bachelor of Physiotherapy)BSc (Bachelor of Science)BPharm (Bachelor Of Pharmacy)

Key Skills

Effective Communication SkillsProblem Solving SkillsTeam working SkillsDecision-Making SkillsEmpathy

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