Customer Relationship Associate
0 - 5 Years of ExperienceNot disclosed Full Time
Zydus Hospitals, Ahmedabad
Ahmedabad, Gujarat, India
Posted on 07-04-2023
626 Views
1 Vacancy
Description
- Receiving of customers/patients call & provide information about hospital services, appointment booking, providing estimates & solving queries.
- Potential candidate should be fluent in Gujarati, Hindi and English languages
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
Category
Administration / Management
Preferred Education
BPT (Bachelor of Physiotherapy)BSc (Bachelor of Science)BPharm (Bachelor Of Pharmacy)
Key Skills
Effective Communication SkillsProblem Solving SkillsTeam working SkillsDecision-Making SkillsEmpathy
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