<ul><li>Serve as the primary point of contact for patients and families regarding inquiries related to in-patient and out-patient services, billing, and other service lines.</li><li>Respond to phone calls, emails, and in-person inquiries promptly and professionally.</li><li>Assist patients with appointment scheduling, registration, and follow-up processes.</li><li>Provide accurate information regarding insurance coverage, billing procedures, and payment options.</li><li>Address and resolve patient complaints and concerns in a timely and empathetic manner.</li><li>Collaborate with healthcare professionals and departments to ensure efficient patient service delivery.</li><li>Maintain accurate records of patient interactions and update relevant systems to ensure seamless communication.</li><li>Educate patients on hospital services, procedures, and policies.</li></ul>

Customer (IP/OP/Billing/Services Line)