Customer Executive
0 - 5 Years of ExperienceNot disclosed Full Time
Motherhood Hospital, Sarjapur Road, Bangalore
Bengaluru, Karnataka, India
Posted on 28-11-2024
42 Views
1 Vacancy
Description
- Act as the primary point of contact for customers, addressing their inquiries and providing solutions in a timely manner.
- Handle customer complaints, ensuring satisfaction and resolving issues with professionalism and efficiency.
- Maintain strong relationships with clients to foster customer loyalty and retention.
- Process orders, manage product returns, and ensure accurate order fulfillment.
- Provide product or service information and guide customers through purchasing decisions.
- Collaborate with other departments, such as sales, logistics, and support, to meet customer needs.
- Track and record customer interactions, feedback, and resolutions in the CRM system.
- Assist in identifying opportunities for service improvements and customer experience enhancements.
- Handle inquiries via multiple channels, including phone, email, or live chat.
- Continuously update product knowledge and stay informed on company offerings to assist customers effectively.
Category
Administration / Management
Key Skills
Communicationproblam solvingPositive AttitudeAttention to Detail
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