<ul><li>Act as the primary point of contact for customers, addressing their inquiries and providing solutions in a timely manner.</li><li>Handle customer complaints, ensuring satisfaction and resolving issues with professionalism and efficiency.</li><li>Maintain strong relationships with clients to foster customer loyalty and retention.</li><li>Process orders, manage product returns, and ensure accurate order fulfillment.</li><li>Provide product or service information and guide customers through purchasing decisions.</li><li>Collaborate with other departments, such as sales, logistics, and support, to meet customer needs.</li><li>Track and record customer interactions, feedback, and resolutions in the CRM system.</li><li>Assist in identifying opportunities for service improvements and customer experience enhancements.</li><li>Handle inquiries via multiple channels, including phone, email, or live chat.</li><li>Continuously update product knowledge and stay informed on company offerings to assist customers effectively.</li></ul>

Customer Executive