Customer Executive

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Customer Executive

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Motherhood Hospital, Sarjapur Road, Bangalore

time outline iconBengaluru, Karnataka, India

Posted on 28-11-2024

127 Views

1 Vacancy

Description

  • Act as the primary point of contact for customers, addressing their inquiries and providing solutions in a timely manner.
  • Handle customer complaints, ensuring satisfaction and resolving issues with professionalism and efficiency.
  • Maintain strong relationships with clients to foster customer loyalty and retention.
  • Process orders, manage product returns, and ensure accurate order fulfillment.
  • Provide product or service information and guide customers through purchasing decisions.
  • Collaborate with other departments, such as sales, logistics, and support, to meet customer needs.
  • Track and record customer interactions, feedback, and resolutions in the CRM system.
  • Assist in identifying opportunities for service improvements and customer experience enhancements.
  • Handle inquiries via multiple channels, including phone, email, or live chat.
  • Continuously update product knowledge and stay informed on company offerings to assist customers effectively.

Category

Administration / Management

Key Skills

Communicationproblam solvingPositive AttitudeAttention to Detail

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