<ul><li>Supervise and lead a team of customer care representatives.</li><li>Monitor team performance and ensure quality customer service.</li><li>Train, coach, and motivate team members for improved efficiency.</li><li>Handle escalated customer complaints and provide effective resolutions.</li><li>Track and analyze key performance metrics to meet service targets.</li><li>Develop and implement strategies to enhance customer satisfaction.</li><li>Coordinate with other departments to resolve customer issues.</li><li>Maintain accurate records of customer interactions and feedback.</li><li>Ensure adherence to company policies and customer service standards.</li><li>Conduct regular team meetings to discuss updates and performance goals.</li></ul>

Customer Care Team Leader